Why success remains forever a mystery to the packer

Sunday, 11 April 2010

Providers of services and luxury goods have come to rely on the idea that no two customers have identical needs as axiomatic; well, and some of them may use it as a trick to make each new john feel special. They didn’t arrive at this because they are keen observers. It is because they provide uniformly poor services and interfaces incapable of fully satisfying anyone but an idiot.

We almost always draw the wrong conclusions when prohibiting consideration of being in the wrong. Not to sound too much like The Dead Old Lady: Being mystified by the world doesn’t mean the world is incomprehensible. It means you’ve made an error in thinking. The world is never the obstacle.

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